Sunday, January 29th
Come down to registration to pick up all your Global Best Practices essentials, reconvene with old friends, meet new friends and get ready for an inspiring few days.
Service & Spirits6:00 - 8:00 PM
Conference community service project meets the opening cocktail reception! The perfect place to really kick off 2017. TDn2K cocktail parties are famous for lively conversation, world class networking, great wine, beer and a lot of fun. Since no TDn2K event is really complete without a way to give back, we'll also be assembling care packages and writing cards for our troops overseas with Operation Gratitude.
Monday, January 30th
Continental Breakfast8:00 AM
Start the day with industry friends, coffee and conversation.
Marketing Summit9:00 - 12:00 PM
When sales cool down, pressure on the marketing department heats up. Welcome to 2017 and the most competitive and complicated marketplace of our careers. Kick start your Global Best Practices experience at a summit created by and for marketers. Spend three hours with industry experts, thought leaders and your peers exploring the issues that are impacting your job and your brand.
Corporate Social Responsibility that builds business results and engages employees. Threading the data needle, how the best companies leverage guest data and insights for competitive advantage. The changing face of the consumer. Managing your career as C-suite turnover accelerates. Expect lively discussions about these topics and more.Full Marketing Summit AgendaCEO Local Pizzaiolo
Marketing Summit ChairSenior Director, No Kid Hungry
Share Our StrengthCo-Founder / CEO
BTC RevolutionsCo-Founder, Chief Creative Officer
CausecastHead of Industry, Restaurants
GoogleDirector of Operations
White Box Social IntelligenceStellar Digital MarketingClient Partner
HR Summit9:00 - 12:00 PM
The labor markets have already tightened, a real skills gap is taking hold, regulation is increasing, worker activism is escalating and the economy is anything but certain. All this is occurring as we navigate the most complex demographic challenges ever experienced in the workplace. There is no doubt that HR leaders are facing the toughest years of our careers. For two decades, People Report™ membership has focused on providing our members with the opportunities to tackle the tough issues together. Our hallmarks are thought leadership, insight, collaboration and an unparalleled peer to peer network in the restaurant industry. Don't miss the opportunity to supercharge your Global Best Practices experience by attending this HR Summit; an elite group of your colleagues, labor and workplace experts.Full HR Summit AgendaEVP HR, Cheddars Cafe
HR Summit ChairFounder & Principal
Good WorkforceManaging Partner
Align Public StrategiesChief Improvement Officer
Flynn Restaurant GroupChief People Officer
Red LobsterVP Talent Development
United Health Group
Lunch On Your Own12:00 PM
General Session1:30 - 5:30 PM
Conference Opening1:30 PMJoni and Wally Doolin along with our conference chairs Dina Barmasse-Gray and David Gordon of the Cheesecake Factory set the stage for the next day and half.
Prevailing Winds or Systemic Change?
TDn2K Chairman, Wally Doolin, tees up the big questions to kick off the conference. Are the pressures being faced by the restaurant industry in 2017 and in the future a result of shifting trends and changing consumer taste? Or do we face unprecedented systemic change that has and will continue to reshape how we define performance and success?
Beyond Measure: The Big Impact of Small Changes2:00 PM
An internationally acclaimed CEO, author and business visionary, Margaret shares highlights of her most recent work, Beyond Measure. An original TED talk, it is a manifesto for CEO's and managers alike, and reveals how organizations can make huge changes with surprisingly small steps. Creating cultural shifts that drive performance starts with strengthening social capital between workers.Author and Speaker
Diamond Catalyst Award3:15 PM
The Diamond Catalyst Award is a tribute to superior operational and workplace results. Eligible companies are members of both People Report™ and Black Box Intelligence™ and are evaluated based on sales and traffic performance as well as employment and people practices. The recipient of this award sets the standard for overall best in class business performance. The Diamond Catalyst was given for the first time in 2013 to The Cheesecake Factory, and presented to White Castle in 2015. The 2016 Diamond Catalyst Award winner was upscale casual restaurant Dave and Buster’s.
TDn2K 2017 State of the Industry3:25 PM
TDn2K represents the broadest and deepest data and insights available to connect consumers and employees. Representing over 2.1 million employees and $65 billion in annual sales revenue this session promises to deliver the most comprehensive state of the industry. People Report, Black Box Intelligence and White Box Social Intelligence™ provide the operational, marketing and people metrics measuring success in the restaurant industry. Along with economist Joel Naroff, our experts will identify what constitutes top performance in today’s complex and competitive environment, and answer the big question: what are the winners doing to outperform the rest? Moderated by Steve King, CEO of Dave & Buster's. Speakers include: Victor Fernandez, Kathleen Buehler, Bob Rycroft & Joel Naroff.
A Conversation with Julia Stewart4:10 PMTDn2K Chairman Wally Doolin has a conversation with one of the industry’s most iconic leaders, Julia Stewart Chairman & CEO DineEquity. At the helm of one of the largest restaurant chains in the world, with over 3700 units in 19 countries, Julia confronts the challenges and opportunities of the service sector workplace and marketplace every day.
Closing Keynote4:35 PM
Dave Sanderson is an inspirational survivor, speaker and author. His thoughts on leadership have made him an internationally sought-out speaker.
When US Airways Flight 1549, or “The Miracle on the Hudson,” ditched into the Hudson River on January 15, 2009, Dave Sanderson knew he was exactly where he was supposed to be.
The last passenger off the back of the plane on that fateful day, he was largely responsible for the well-being and safety of others, risking his own life in frigid water to help other passengers off the plane.
Despite the hazards to himself, Sanderson thought only of helping others and emerged from the wreckage with a mission: to encourage others to do the right thing.
That experience profoundly changed his life and today he travels the globe sharing his inspirational and motivational leadership messages to help people make a difference in how they do business and live their lives.Author & Speaker
Cocktail Party5:30 PM
Tuesday, January 31st
General Session8:30 - 5:30 PM
Morning Joe8:30 AM
Moderated by Wally Doolin. The election will be behind us, but uncertainty is likely to still be the flavor of the year. Join this team of experts as they break down the implications and debate the way forward for the restaurant industry. Recession? Recovery? Evolution? Revolution? Grab your coffee and kick off the day with some sobering insights, prognostication and humor.
Disruptive Demographics9:15 AM
Get ready for unprecedented changes that will transform how we work and live. “Around the world and in every corner of the United States, we are in the midst of an unprecedented demographic transformation. These forces are so dramatic that we call them ‘disruptive demographics. If you ignore them, you do so at your own peril.” Special guest, Professor Jim Johnson lays out the strategies to embrace these challenges and the opportunities that come with them.”Professor
The Cheesecake Factory Story10:00 AM
Heart of the Workplace Award10:20 AM
The Heart of the Workplace Award is presented to the company that demonstrates significant commitment to and investment in their employees and communities. Winners from previous years include Panera Bread, Chili’s, Red Robin and Darden Restaurants. In 2016, it was awarded to Chad Houser and his team at Café Momentum. Café Momentum, a Dallas-based restaurant and culinary training facility, transforms young people’s lives by providing a positive environment in which at-risk youth who have spent time in juvenile facilities receive intensive culinary, job and life-skill training, as well as continued mentor-ship and support, enabling them to achieve their full potential.
Spotlight Breakouts with James Pogue, TDn2K, & Outmatch11:00 - 12:00 PM
Best Practices Awards Luncheon12:00 PM
The most anticipated gathering of the conference, we'll recognize and celebrate those companies who've achieved best-in-class performance in 2016.
Missing Piece: Doing Business the Donato's Way1:45 PM
Prairie D - F
The inspirational Donatos Pizza story is one of perserverance, family values and never forgetting what's important: people, principles and a great product. Jane is an authentic leader who leads from her heart. Donatos has thrived for 50+ years with an unwavering commitment to "being" good at what they do and "doing" good for others. A People Report Best Practices winner, Jane actually did write the book on values based leadership.Chairman, Donatos
Leadership Hour2:30 PMTuesday afternoon is all about leadership. This hour is a special not to be missed opportunity to hear the personal stories of three remarkable leaders. Their journeys are unique, fascinating and inspirational.
What Now?4:00 PMTDn2K CEO and Founder Joni Thomas Doolin takes the stage to recap and review what we've learned and most importantly, answer the question, what do we do now?
Workplace Legacy Award4:20 PM
The Workplace Legacy Award recognizes a leader in the restaurant industry who has clearly demonstrated success in balancing superior people practices and best in class operational results. In addition, their employees, organizations and communities have benefited from their leadership. Our 2017 honoree is Steve Carley, immediate past CEO of Red Robin. The 2016 recipient was Sally Smith, President and CEO of Buffalo Wild Wings. The Workplace Legacy Award has honored incredible industry leaders such as Greg Creed, CEO of Taco Bell, Doug Brooks, Chairman and CEO of Brinker International, Gene Lee, President and CEO of Darden Restaurants and John Miller, President and CEO of Denny’s Restaurants.Immediate Past CEO
Closing Keynote4:45 PM
Few leaders are as genuine, authentic, intelligent and compassionate as Gene Lee. Our 2013 Workplace Legacy Award winner, his storied career as a top operator in multiple iconic concepts that set the standards for casual and upscale casual dining is an inspiration and a blueprint for the best practices that matter.President & CEO
Conference Close5:20 PMJoin us for one last glass of wine to celebrate the last few days.
Cocktail Party5:30 PM
Prairie A - B
Wednesday, February 1st
Continental Breakfast8:00 AM
Changers of Commerce9:00 - 12:00 PM
Founded in 2009 by a group of like-minded business colleagues and friends, Changers of Commerce is a movement to create awareness about the power of doing well by doing good. Called conscious, creative and connected capitalism, its essence is the intentional focus on elevating the lives of our employees, guests and members of our community through our work. Each year during TDn2K events, we have hosted an extra session for those seeking to learn and be inspired by the individuals and brands operating as Changers of Commerce. As a result, we have raised funds for dozens of non-profits, traveled to Ethiopia, Rwanda, Haiti and Honduras; blogged, tweeted, Facebooked and networked. Expect to be inspired.Director, Biz Dev.
Sustainable Restaurant GroupCo-Founder / CEO
BTC RevolutionsCo-Founder, Chief Creative Officer
BTC RevolutionsDir., Regenerative Development